Questions & Answers

Your exact pickup time and meeting point will be confirmed one day before your tour, around 5:00 PM, via GetYourGuide messaging or WhatsApp.

If your riad or hotel is accessible by minibus, we’ll pick you up directly outside. Otherwise, we’ll assign a nearby meeting point within a 5-minute walk.

Once you receive your pickup details, simply reply with “Yes, I confirm”. This ensures your name is on the driver’s pickup list. When the driver arrives, always verify they are from Morocco Trip.

Many Medina riads are in streets too narrow for minibuses. We’ll assign a nearby meeting point — usually a well-known gate (Bab), school, or hotel — and share the exact Google Maps pin with you.

The tour starts at 7:00 AM. Since we collect guests from multiple locations, your individual pickup may be between 7:00 – 8:00 AM. Your exact time is confirmed the day before.

Standard pickup is within Marrakech city (or Agadir for the Agadir tour). Airport pickup isn’t included but can be arranged for an additional fee — contact us.

Marrakech return: Around 8:00 PM on the last day.

Fes ending: Around 5:00 PM.

Timings are approximate and may vary with traffic.

Yes — we can drop you at the airport when the tour returns (~8 PM) at no extra charge.

Need to arrive earlier? A private taxi from Merzouga to Marrakech costs approximately €250 one way.

No. The tour starts early, so breakfast isn’t provided on day one. We recommend eating at your accommodation before departure.

Breakfast is included on the second and third mornings.

Shared tours typically have 15–20 travelers from around the world in comfortable air-conditioned minibuses. Ask us about private tour options for a more intimate experience.

Yes. A 4×4 luggage vehicle drives directly to camp — you can ride along. Note this is simply transport, not a dune excursion. The 4×4 dune tour is a separate optional activity at camp.

Our guides speak English, French, Spanish, and Arabic. We match guides with groups based on your booking’s language preference.

• Standard Camp — Comfortable tents with beds, blankets, and shared facilities. Authentic and great value.
• Luxury Camp — Private tents with en-suite bathroom, hot shower, quality bedding, and elevated dining.

Yes! Upgrade for €60 per person extra. You stay at the same camp as your group — no separation. Let us know before the tour or tell your guide on day one.

Absolutely. A group of 6 can request 1, 2, or 3 rooms. Just let your guide know on the first day and they’ll arrange it.

Yes. Towels are provided at the camp and hotels. No need to bring your own.

Of course! Send us both booking reference numbers and a valid WhatsApp number. We’ll place you together and coordinate pickup.

You can take a taxi and catch up with the group. We’ll share the driver’s and guide’s numbers plus the first-night hotel location.

Send us your booking reference and new WhatsApp number. We’ll update your details for guide coordination.

• 24+ hours before — Free cancellation via GetYourGuide.
• Under 24 hours — No refund (camp, hotel, transport already paid).
• Rescheduling — Available with a €40 per person fee.

Your guide/driver has your name on their pickup list. Always verify they’re from Morocco Trip. If someone contacts you claiming to be your guide, check with us — we’ll confirm their name and number.

We’d love that! Leave a review on GetYourGuide after your tour. Having trouble? Email us your star rating and comments — we’ll help get it posted.

• Layered clothing — hot days, cold nights
• Warm jacket / fleece — especially Oct–Apr
• Sunscreen & sunglasses
• Scarf / headwrap — for sand & sun
• Comfortable walking shoes
• Camera & phone charger
• Personal medication if needed
• Small backpack for daily essentials

Signal is limited around Erg Chebbi. Luxury camps may offer Wi-Fi (speeds vary). Download offline maps before departure.

Consider it part of the magic — disconnecting under the Sahara stars.